A customer journey – How it can go so wrong!

Changing your business bank account is a big deal! It took me many months of research before finally I was ready to make the change. I wont mention the banks name but their tag line is “You’re in good hands” The first part of my journey begins queuing outside the bank...

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Great customer Service

I LOVE great customer service but so many times it goes tragically wrong. In this article I want to focus on my positive experiences, what I call creating “raving fans”. My partner and I love going out for dinner and we have had some fantastic experiences, so that’s...

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